14. Who among the following influenced the development of a participative, botto
ID: 356079 • Letter: 1
Question
14. Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?
a. Joseph Juran
b. A.V.Feigenbaum
c. Kaoru Ishikawa
d. Philip.B.Crosby
15. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary?
a. Design
b. Improvement
c. Process mapping
d. Control
16. Value-creation processes are sometimes called _____ processes.
a. core
b. support
c. job enrichment
d. quality circle
17. ____ is an approach for mistake-proofing processes, developed by Shigeo Shingo that involves using automatic devices or simple methods to avoid human error.
a. Kaizen
b. Poka-yoke
c. Process mapping
d. Job enrichmen
Explanation / Answer
Q14) Answer is c. Kaoru Ishikawa
Q15) Answer is d. Control
By controlling the process, a consistency is maintained in the output.
Q16) Value-creation processes are sometimes called b. support processes.
Q17) b. Poka-yoke is an approach for mistake-proofing processes, developed by Shigeo Shingo that involves using automatic devices or simple methods to avoid human error.
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