A shipping company has set up Service Level Agreement (SLA) with a customer. One

Question

A shipping company has set up Service Level Agreement (SLA) with a customer. One requirement of the SLA is the truck delivering the goods will utilize an automated “inside the fence” capability to send a text message to the receiving company when the truck is ten (10) miles away from delivery. Assume the customer lives in a large city. Explain why the SLA, favors the shipping company and not the customer.
Note: i need short answer please
A shipping company has set up Service Level Agreement (SLA) with a customer. One requirement of the SLA is the truck delivering the goods will utilize an automated “inside the fence” capability to send a text message to the receiving company when the truck is ten (10) miles away from delivery. Assume the customer lives in a large city. Explain why the SLA, favors the shipping company and not the customer.
Note: i need short answer please

Note: i need short answer please

Explanation / Answer

If the customer lives in a large city, the time taken by the truck will vary based on the geographical location of the customer’s society. For example: If the customer resides near a market place or public institution, the traffic will be quite huge. In such a case, truck will take more time in delivering the goods. So, sending a text message when the truck is 10 miles away from the delivery is not an appropriate way of indicating the delivery.

This SLA favors the shipping company so that they can falsely state the fulfillment of the delivery on-time, even when the truck needs to cross 10 miles to deliver the goods to the customer.

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