21. Which of the following is (are) principles of more modern quality programs,

Question

21. Which of the following is (are) principles of more modern quality programs, such as Total Quality Management? I. Involve all employees in quality management. II. Quality is the responsibility of the Quality Control Department, and no one else III. Seek continuous improvement. a) II and III b) II only. c) III only. d) I and IIL 22. Suppose you manufacture high quality audio equipment. Unfortunately, you hear that customers think just the opposite: they say that your equipment "doesn't work half of the time." You go out into your warehouse and inspect several hundred boxes of your own equipment. Everything that you inspect works perfectly. Which of the following might be the source of your reputation for poor quality audio equipment? I. Equipment is being damaged during shipment to the customer. II. The instructions packed with the stereo equipment are unclear and customers are not assembling the equipment correctly. II. The audio equipment does not conform to your specifications. a) II and III b) I only. c) III only. d) I and III. 23·The name for a set of concepts, tools and procedures that monitor active processes by sampling output is statistical process control (SPC) a) True b) False 24. Slightly different weights of candy bars within control limits is natural or random variation. a) True b) False 25. A process capability index value of 0.8 indicates that the process is capable of supporting the design specification. a) True b) False

Explanation / Answer

21 TQM endorses 1 and 3, point 2 is direct contradiction D 22 Only 1 is a possible reason, others are not correct explanation for the perception B 23 Defination TRUE 24 As the variation is within control limit its natural or random variation TRUE 25 As below 1.33 is not desirable False

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