don a 1. Productivity refers to a measurement of value creation, calculated as a

Question

don a 1. Productivity refers to a measurement of value creation, calculated as a ratio of the values of: a) input to output b) output to output c) input to input d) output to input e) none of above 2. A large passenger airline must decide whether or not to purchase a smaller local airline service. This is an example of: a) a strategic level of decision b) a tactical level of decision c) an implementation level of decision 3. A service manager has noticed that the office is almost out of envelopes and has decided to purchase envelopes from a local business, as their strategic supplier has failed to deliver due to adverse weather conditions. This is an example of: a) a strategic level of decision b) a tactical level of decision c) an implementation level of decision 4. Which of the following is generally not a characteristic of a service operation? a) intangible output b) high customer contact c) high labor content d) stockpiling of output for future use

Explanation / Answer

1.D) output to input

Productivity refers to a measurement of value creation, calculated as a ratio of the values of output to input.

2.D) a strategic level of decision

This is an example of a strategic level of decision.

3. C) an implementation level of decision

This is an example of an implementation level of decision.

4. D) stockpiling of output for future use

Out of the following, stockpiling of output for future use is generally not a characteristic of a service operation.

Related Questions

Navigate

• Browse (All)
• Browse D
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.