1. Title 2. Name of organization (you can use a pseudonym) 3. Background/overvie
ID: 346645 • Letter: 1
Question
1. Title
2. Name of organization (you can use a pseudonym)
3. Background/overview of organization
· Size of company
· Type of industry
· Product or service
· Brief synopsis of quality management processes
4. Introduction to the problem
· Identify the quality issues that need to be addressed
o Performance issues
o Customer service issues
o Other
5. Opportunities
· Potential gains from successful quality management processes
· A few examples of the organization’s goals might be to increase quality levels, lower costs of quality, improve customer satisfaction, increase morale, and increase productivity. Feel free to add to this list.
6. Possible quality management initiative
· Six Sigma
· Lean principles
· TQM
· Balanced scorecard (quality focused)
· Other?
Sources to be used
Research Sources All papers must have a minimum of eight scholarly sources (other than textbook) cited within the text of the paper and identified in the References section.
Explanation / Answer
1.Title: Quality management issues analysis and initiatives for the rectification
2.Name of organization: Ways2Capital
3. Background/overview of organization
The ways2capital is the research based advisory services provider company to the customers of Indian capital market. This company is located in Indore, Madhya Pradesh, India.
Total number of employees in the company are about 450 to 500.
The revenue of the company is about $ 80,000 million
4. Introduction to the problem
The customer service issues are as follows:
5. Opportunities
On managing the Quality of the process, the company has gaining the customer loyalty. The satisfied customers give the healthy feedbacks. The company employee base is also increasing as the other company employees attract towards the culture of the company. It increasing the size of the company in terms of revenue and employee base. The reputation has been increasing with the customers feedbacks.
Providing the tips or calls free of cost for two days or when the customer has the position in the market. This would attract the employees and increase the trust of the customers which ensure the satisfaction level of the customers as well as employees. This would give the positive vibes to the business and enhances the quality of the services.
The company guides and educates the new comers in the market and make them professional investors. This would boost the morale of the customers as well as employees. The company mission to create the professional investors in the market.
The productivity goals of the company are to ensure the ethical way of doing business and enhance the customer base.
6. Possible quality management initiative
References:
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