who was very patient with me Alesis went to take golf lessons, she had a golf or
ID: 346601 • Letter: W
Question
who was very patient with me Alesis went to take golf lessons, she had a golf oro what she was doing wronge without as helpful. The golf pro who gave the lesson w mitate his swine He was unable to verbalize hiuted of service lf esson was not nearty with the two golt instructors iMustrates the c of services, customers will frequently interact with each the service production process and may affect each other's experiences. Due to the interact with each oth B Intangibility C. Heterogeneity D. Simultaneous production and consumption E. Perishability 9. An attorney who charges a client for a missed appointment is taking into characteristic of services. A Heterogeneity B. Simultaneous production and consumption C. Incomparability D. Perishability E. Intangibility 10. In addition to the elements of the traditional marketing, mix, the expanded mix for A. Positioning, personalization and process ervices incude B. People, physical evidence and process C. Personalization, procurement and people D. Profit, production and psychology E. People, partnerships and positioning 11. Ruth recently visited a day care center that is convenient to her work. Ruth is thinking of letin e day care workers care for her infant son while she is at work. The first thing Ruth noticed when she walked in the door of the facility was the smell of urine. There was a dead plant in the window. os were strewn about the floor and Ruth almost tripped over a tricycle. In this example, Ruth eperin negative aspects of theelement of the day care center's services marketing mix A. Product B. Production C. Process D. Place E. Physical evidenceExplanation / Answer
7. Information is not clear.
8. Simultaneous production and consumption
9. Perishability
10. People, physical evidence and process
11. Place
12. difference between customer expectation and perception
13. Perception
14 Provider gap 1
15. Relationship
16. Inappropriate physical evidence and servicescape
17. Designing and using appropriate servicescape
34. Not clear
35. social needs philosophy
36. Service quality is more inclusive than the customer service.
37. Responsiveness
38. Responsiveness
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