Document1 Word 2. Performance Measurement: You have been hired to develop a perf

Question

Document1 Word 2. Performance Measurement: You have been hired to develop a performance evaluation tool for the job of a Starbucks Barista. The barista's primary duties and responsibilities are: Assisting customers processing customer payments, explaining menu items and making drink suggestions, determining inventory supplies and needs, maintaining store cleanliness, and, of course, preparing outstanding drinks. In developing an evaluation tool, you have decided to include three objective and three judgmental performance measures. For each of your measures, explain what it is, how you intend to measure or evaluate it, and how will you determine what constitutes good performance and poor performance. It should look something like this A. Objective Performance Measure 1 (repeat this for measures 2 and 3) Definition How measured How to differentiate good performance and poor performance B. Judgmental Performance Measure 1 (repeat this for measures 2 and 3) Definition How measured How to differentiate good performance and poor performance For example, if I developed a performance evaluation for an automotive mechanic, I could start with this: Definition: This would be defined as the number of basic services performed which includes: oll changes minor tune ups, tire instaliations, belt changes, sensor replacements, and other services that are typically under $350 . How measured: This would be measured by counting the number of these services performed in a given calendar month How to differentiate good performance and poor performance Various performance levels could be determined by comparing to the average number ofservices a competent employees performs per month. If the number is about the same (within a standard deviation) this couild represent satisfactory performance, if the number ofservices is more than 1 sd above the mean level, it would represent "outstanding performance, and if the number of services is iess than 1 sd below the mean, it would represent 'unsatisfoctory performance Note that the above example is only one example of many possible measures and many posslble ways to measure performance)

Explanation / Answer

A. Objective performance measurement (number of excel sheets made per month)

-Definition : this performance measurement would include the number of excel sheets that are made and provided to firms, which can include minor changes as well

-how measured: this would be measured fortnightly, according to business research ventures

-Differentiation:

Performances thst have more number of mistakes in their excel sheets and that are filled below 10 fortnightly will be considered as bad performance and the antithesis of that would be considered as good performance.

B. Judgemental performance measurement (Music making)

Definition : the quality of the music made

How it will be measured: as it is a subjective notion, it will be measured by the number of EPs sold annually.

Good v bad: that will be measured by the judgment of the cover up of production costs and profit level after the release of the music.

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