A new policy at work requires Jaxon to wear slacks every day of the week. Previo

Question

A new policy at work requires Jaxon to wear slacks every day of the week. Previously, he enjoyed wearing khakis or golf shorts to work on occasion. Since he works at a call center, he is never face-to-face with customers and does not like or understand this new policy. He does not understand the need for this new policy and is considering asking his management for explanation. He hopes he can still find a way to wear whatever pants or shorts he wants. We would consider Jaxon to be in which stage of the change process?

a. Resistance

b. Resentment

c. Questioning

d. Denial

Explanation / Answer

The correct answer is option a.

The opposing forces are the forces that resist change and thus support the status quo that is existing conditions in an organization. Resistance to change is the problem for the continuity of the organization improvement. In this scenario, Jaxon is not willing to accept the new dress code policy as he does not understand the need for this new policy and is considering asking his management for explanation, so Jaxon is in resistance of the change process.

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