How to score the Conflict Management Questionnaire: As stated, the 15 statements

Question

How to score the Conflict Management Questionnaire:

As stated, the 15 statements correspond to the five conflict resolution styles. To find your most preferred style, total the points in the respective categories. The one with the highest score indicates your most commonly used strategy. The one with the lowest score indicates your least preferred strategy. However, if you are a leader who must deal with conflict on a regular basis, you may find your style to be a blend of multiple styles.

Style Corresponding Statements: Total: The numbers represent the questions above.

Collaborating: 1, 5, 7 _______

Competing: 4, 9, 12 _______

Avoiding: 6, 10, 15 _______

Accommodating: 3, 11, 14 _______

Compromising: 2, 8, 13 _______

Brief Descriptions of the Five Conflict Management Styles

Accommodating: Cooperating to a high degree where you may have to give in to maintain relationships

Pros: Minimizes injury when we are outmatched; relationships are maintained

Cons: Breeds resentment; exploits the weak

Avoiding Style: Non-confrontational approach

Pros: Does not escalate conflict; postpones difficulty

Cons: Unaddressed problems; unresolved problems

Collaborating Style: Problems are solved in a way for all involved to get what they want and negative feelings are minimized.

Pros: Creates mutual trust; maintains positive relationships; builds commitments

Cons: Time consuming; energy consuming

Competing Style: Authoritarian approach

Pros: Goal-oriented; quick

Cons: May breed hostility

Compromising Style: Middle ground approach

Pros: Useful in complex issues without simple solutions; all parties are equal in power

Cons: No one is ever really satisfied

1.    What was your predominant style? Was there a "sub-style", if so what was it?

2.    Do you agree/disagree with the results? Why?/Why not (five to six sentence response required. You may exceed this requirement if you wish.)?

3.    Now that you know you have choices in managing your conflict situations how has this chapter helped you?   Elaborate here and give personal examples (five to six sentence response required. You may exceed this requirement if you wish.)?.

ANSWERS: Answer in Q&A format. Answers for Q.2 and Q.3 need to be 150-250 words.

Explanation / Answer

My style is more compromising with collaboration as well. I do agree with the results since my personality of being an introvert reflects that. I dont like confrontations and people displaying unnecessary negative emotions with each other so I do try to solve conflicts by using a mid-ground approach. I listen patiently both the parties and help them come at a solution. This test does provide a valuable insight into my personality traits reflecting my conflict managment style especially in work place as well as personal life. Compromising does involve giving up something but sometimes its necesaary to avoid conflicts. Collaboration is a win win approach which I always aim for.

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