on droppings splattered side wolks, furniture, and people. As the pige hotel man

Question

on droppings splattered side wolks, furniture, and people. As the pige hotel manager, you had to take actico who recommended Avitrol. This drug, he promised, would disori- the birds, preventing them from finding their way back to the n. You called an exterminator, ma the de Hil ton. The drugging, however, produced a result you didn't expect: pigeons began dying. 8. G After a story hit the local newspapers, you began to receive com- aints. The most vocal came from the Avian Affairs Coalition, a local bird-advocacy group. It said that the pigeons are really MediterraneanW rock doves, the original "Dove of Peace" in European history and the same species the Bible said Noah originally released from his ark dur- ing the great flood. Activists claimed that Avitrol is a lethal drug caus- ing birds, animals, and even people who ingest as little as 1/600th of a teaspoon to convulse and die lingering deaths of up to two hours. Repulsed at the pigeon deaths and the bad publicity, you stopped the use of Avitrol immediately. You are now considering installing wires that offer a mild, nonlethal electrical shock. These wires, installed at the Maricopa County Jail in downtown Phoenix for 550,000, keep thousands of pigeons from alighting and could save $1 million in extermination and cleanup costs over the life of the building. You are also considering installing transparent barrier, sealing areas against entry by birds. netting that forms a our Task. Respond to Mrs. Deborah Leverette, 24 Canyon Lake ore Drive, Spring Branch, TX 52319, a recent Scottsdale Hilton guest a letter condemning the pigeon poisoning and threatening return to the hotel unless it changed its policy. Try to regain ence of Mrs. Leverette and promote further business.22 the confidence

Explanation / Answer

Mrs Deborah leverrete can be informed that as the best interest in all who are guests of the hotel will be taken care of to avoid menace of pigeons.An apology letter is required and also thanking her for having stayed at the hotel and that she is a valuable guest that you would not want to lose.The precautions that you will be taking in the future can be mentioned to her.Mrs leverrete can be offered a discount on her next stay to encourage her to visit the hotel again

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