( HYPOTHETICAL) REQUEST FOR PROPOSAL Big Turtle Clothiers, Inc. Memphis, TN Proj
ID: 343843 • Letter: #
Question
(HYPOTHETICAL) REQUEST FOR PROPOSAL Big Turtle Clothiers, Inc. Memphis, TN
Project Title: Development of pre-employment selection testing for entry-level Retail Salespersons in retail clothing stores.
Scope of Project: The entry-level Retail Salesperson position is responsible for selling the popular “Big Turtle” clothing and merchandise at their retail stores. There are approximately 50 retail stores located throughout the Southeast region, employing over 600 Retail Salespersons. Currently, turnover for this title is averaging 50% annually. Big Turtle Clothiers, Inc. (BTC) also anticipates opening 10 new stores per year for the next 5 years. The starting pay scale for Retail Salespersons ranges from $9.50 to $11.00 per hour, depending on the location, with health benefits provided after 6 months of employment. Retail Salespersons also receive a 15% discount on all “Big Turtle” clothing and merchandise.
At present, there is no formal pre-employment selection testing for this job title. Candidates are screened using application forms developed by the individual stores, with preference given to candidates with prior retail or customer-service experience. BTC would like to standardize this process, to use the same testing process for Retail Salespersons throughout all current and future stores. It is also very important that the selection system be legally defensible against charges of discrimination. BTC is also concerned about problems with shrinkage in their retail stores.
Information Requested: Please prepare a report with the following information, along with rationales for each decision:
• Initial task-KSA linkage, based on O*NET job analysis information
• Job analysis process proposed—method(s) of job analysis chosen, number and job titles of SMEs required, and geographic locations of SMEs
• Preliminary recommendations of selection tests (e.g., paper-and-pencil ability or personality tests, interviews, simulations, etc.) for use in this job title, linked to O*NET tasks/KSAs, and evidence of reliability/validity
• Validation strategy recommended for each test—criterion-related (predictive or concurrent) and/or content validation, with number of individuals required for the study o How the tests assess the job-relevant KSAs
• Test administration order and method for combining test information (e.g., multiple hurdle, multiple regression, etc.)
Project Start and End Dates: Big Turtle Clothiers, Inc. would like to begin this project in June of 2018 and preferably complete it by December of 2018. Decisions about bidders will be made in May of 2018.
Explanation / Answer
I would try to outline the process to make the job analysis report. Kindly use these tips to prepare your report. We cannot provide the whole report in a limited time.
1. Literature review- Documents related to roles and responsibilities of sales executives and the domain information. Eg. there are specific requirements for a clothing salesperson. S/he should be aware of texture variety, latest fashion trends and consumer behavior that drives sales. These studies will form the basis of tasks that can correspond to the KSAs
2. Auditing the SMEs- In-depth interview with the existing employees. Their pain areas and expectations from new employees. Supervisors can bring out the issues with current employees. What drives them and what keeps them away. Eg. Variable pay is a tricky affair it drives a salesperson and keeps him away at the same time. There are qualities like self-starter, negatiator, story-teller that are expected out of a sales executive. All the tasks and KSAs can be refined on the basis of this information
3. Based on the task-KSA linkage, the ratings will be decided using job analysis questionnaire from supervisors and incumbents. After getting the response, all the most frequently performed tasks and KSA are linked in order to rank the candidates.
4. Selection process- Multiple choice questions based on subject matter knowledge (Paper-pencil/ Online), Case-based questions (Simulation), Structured interview. First round can be elimination round. Second and third would be decisive rounds.
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