direct claim: the real things like the most consumers , you have probably occasi
ID: 342834 • Letter: D
Question
direct claim: the real things like the most consumers , you have probably occasionally been un happy with services or which products you have used. your task . select a product or service that has disappointed you. write a claim letter requesting a refund , replacement explanation, or whatever seems reasonable. generally , such letters are addressed to customer serivce departments. for claims about food products be sure to included bar code identification from the package, if possible your instructor may ask you to actually mail this letter . remember that smart companies want to know what their customers think, especially if a product could be improved . give your ideas for improvement when you receive a response, share it with your class.
Explanation / Answer
From: John Kennedy
To: Customerservicedesk
Date: March 3, 2018
Subject: Complaint regarding the purchase with ref no:11928839
Dear Sir/Madam,
I am writing this letter to express my concerns about the mobile phone I have purchased from you last week. I am totally disappointed with the product in terms of quality as well as price.
Last week I have purchased a mobile phone from your website for $150 of model C1X002DRS127 with item code 25489HGD# and ref no: 11928839. I want to inform you that I am totally dissatisfied with the product as the product did not meet my expectation and the performance is very pathetic. I purchased the mobile based on my previous purchases from your company but this product did not meet the quality standards of your previous mobiles. The mobile gets hanged all the time and sometimes gets switched off without any reason. The battery also drains very fast and I am not able to use the product even a full day. Your competitors provide better product for less price. Please try to improve the phone performance by improving the memory and battery life.
I want to return your product and need a refund on my purchase as I cannot continue with your product. I have kept the mobile in the same package you gave with the invoice. Please arrange your executive to collect the product and refund my amount.
I am attaching the copy of my invoice with the mail for your reference. You can contact me in case of any queries on the below number. I look forward to your response and expecting a positive reply on my complaint.
Yours sincerely,
John Kennedy
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