You are an intern with Navitas Professional Services and have been placed with a

Question

You are an intern with Navitas Professional Services and have been placed with a company as an IT or Accounting professional. your first day. You are about to have your first meeting with your boss to discuss what you will be doing- It's there This spare parts company has communication problems between service technicians and customer service representatives are parts going missing Your boss calls you into the office on your first day. You are slightly nervous, as you've met him for the first time earlier on today. +! You feel embarrassed that in your nervous state of meeting him, you told him that you were "part of the solution, not part of the problem". How could you have said that?- You didn't plan to say that. It sounded dumb to you when you said it. You just didn't know how you were going to get over that bad start. You are sitting in his office, fiddling with your folio. He said to you seriously: "When you told me you were part of the solution, that really impressed me, so l'm going to give you a task that is really crying out for a solution of some kind." He said, looking at you as if you had something special to offer.+ You can't believe your luck! * You say: "I'm ready to do my best with whatever you throw my way" with as much confidence as you could. "Well that's good" He said with a slight smile, "Because we haven't been able to take the time off to sort this problem out-we've just been too busy."' "You see, our technical service people are out on the road every day. If they aren't working with a client, none of us are making money. So we do everything we can to keep our techs on the road with the right parts to do their job." He continued. "That's why recently, we've issued them all with a tablet that helps them with their time management as well as allows them to access our network with all of our spare parts. If they need a part, all they have to do is cut and paste the part number and email it to spare parts."+

Explanation / Answer

1. Questionnaire for tech service people:
A) How you find the recently given tablets in terms of operational ease?
B) Are you finding the product number from products?
C) Do you think the spare parts can be identified without with model number?

Questionnaire for Spare Parts people:
A) When you receive request for spare parts with model number how you understand the exact requirement?
B) Do you think incase if you don't receive product number for spare is it helpful to report it to senior authority?
C) How are you maintaining the inventory of the spare parts?
D) how often you report the current stock and verify the same with your manager?
Q 2. Tech Point of view:
When you work on the field with multiple complains the first priority is to check where its really needs to be replaced or it can be repaired. The issues are generally same so every time writing product name and then mailing the spare team just burdens the process.
Spare Team Point of view:
Its very difficult to manage the inventory when we don't receive the unused spare parts. It also creates suspicious questions like where untracked parts are sold by tech team. Management should look into current system and make it more transparent.
Q 3. Before direct visit to customer one can detect the problem with the product on phone and then spare team can allocate the spare parts accordingly. This practice is followed by tech giants like Dell.
Q 4 and 5.
Training is required for tech people for knowing the consequences of not sending the product numbers to spare team.
One can use the QR codes so that direct spare requests can be generated.
No spare should be provided against any non trackable request.
Monthly inventory report has to submitted to managers. Managers should do surprise audits.

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