Question 1 Since most workplace messages are positive or neutral, you should ado

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Question

1 Since most workplace messages are positive or neutral, you should adopt the indirect strategy in your communication. True False

2 In requests, frontload key information. True False

3 It is not necessary to listen to social media comments about your business, if you want your business to be successful. True False

4 Write goodwill messages to express thanks, recognition, and sympaty. True False

5 Public criticism cannot hurt your company if it already has a good reputation. True False

6 When delivering negative news within organizations be sure to sugarcoat the bad news. True OR False

7 When denying claims, blame the customer if it is their fault. True OR False

8 To handle negative posts and reviews online, respond quickly and constructively. True OR False

9 Use the indirect strategy when supplying bad news. True OR False

10 If you fear a "shoot the messenger" reaction, especially from your boss, bring a colleague with you. True OR False

Explanation / Answer

1 Since most workplace messages are positive or neutral, you should adopt the indirect strategy in your communication. False

Direct approach strategy is in fact, to be adopted in our communication when the workplace messages are positive or neutral because it helps in reaching out to the readers in more affirmative and clear way.

2 In requests, frontload key information. True

In case of direct approach strategy in communication, the main idea incorporates the request as well which could be front loaded so that it stays on the top of the mind of the readers thereby getting the requests highlighted.

3 It is not necessary to listen to social media comments about your business, if you want your business to be successful. False

Social media involves consumers, competitors, Press, among others that continuously provide feedback of our products and services that may make or ruin our business. It is hence essential to listen to social media, to at least get an overview of what the market thinks of our business and what best could be done to retain our foot in the business for long.

4 Write goodwill messages to express thanks, recognition, and sympathy. True

Goodwill messages are formed in order to express our gratitude to the other party or acknowledging the efforts taken by the other party or simply to sympathize with them due to various reasons. Framing goodwill messages is challenging because it required conscious efforts to properly choose the right words so that it reaches out to the readers in a subtle way.

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