Giving Feedback-Empathy or Attributions?-Case for Chapter 4 Sheila K. McGinnis F

Question

Giving Feedback-Empathy or Attributions?-Case for Chapter 4 Sheila K. McGinnis Feedback is a critical management skill that pervades everything we do in organizations. Feedback is information about the effect we have on others. It is used to tell employees how well their actions have their intended effect and how well job performance meets expectations. Feedback helps employees see how others see them and their performance, find out about their blind spots, and learn how to improve performance. Giving feedback means a manager has the difficult task of making judgments and delivering corrections or negative feedback. Clearly, giving feedback requires sensitivity and empathy. One complicating factor in giving feedback is our tendency to make attributions about an employee's motivations; we often make the mistake of trying to read others' intentions and motivations. I Scenario2 Eileen, an instructor in an interpersonal skills workshop, is troubled by the behavior of one of the workshop participants named Geoffrey. She feels that Geoffrey-a manager who is technically competent but seems unable to keep his staff team together for more than three months at a time needs to see himself as his team members see him. Over the three meetings the course has had so far, Eileen notices that Geoffrey lounges in his chair with a bored has taken this indicates an arrogance and hostility that will be severely dysfunctional for Geoffrey as he moves about the organization. expression on his face without contributing to any of the discussions. At times he while Eileen is speaking. To Eileen, out a newspaper and read the s Scenario used with permission of Dr. Stephen D. Brookfield (2015) rerieved 3/31/15 from http //stephenbrookfield.com/Dr._Stephen D. Brookfield/Workshop_Materials files/Developing_Critical Thinkers.pdf 556

Explanation / Answer

Giving Feedback-Empathy or Attributions?-Case for Chapter 4 Sheila K. McGinnis Feedback is a critical management skill that pervades everything we do in organizations. Feedback is information about the effect we have on others. It is used to tell employees how well their actions have their intended effect and how well job performance meets expectations. Feedback helps employees see how others see them and their performance, find out about their blind spots, and learn how to improve performance. Giving feedback means a manager has the difficult task of making judgments and delivering corrections or negative feedback. Clearly, giving feedback requires sensitivity and empathy. One complicating factor in giving feedback is our tendency to make attributions about an employee's motivations; we often make the mistake of trying to read others' intentions and motivations. I Scenario2 Eileen, an instructor in an interpersonal skills workshop, is troubled by the behavior of one of the workshop participants named Geoffrey. She feels that Geoffrey-a manager who is technically competent but seems unable to keep his staff team together for more than three months at a time needs to see himself as his team members see him. Over the three meetings the course has had so far, Eileen notices that Geoffrey lounges in his chair with a bored has taken this indicates an arrogance and hostility that will be severely dysfunctional for Geoffrey as he moves about the organization. expression on his face without contributing to any of the discussions. At times he while Eileen is speaking. To Eileen, out a newspaper and read the s Scenario used with permission of Dr. Stephen D. Brookfield (2015) rerieved 3/31/15 from http //stephenbrookfield.com/Dr._Stephen D. Brookfield/Workshop_Materials files/Developing_Critical Thinkers.pdf 556

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