LSSGB Exam 63. A call center has received many emails form customers who complai

Question

LSSGB Exam 63. A call center has received many emails form customers who complain that they have to wait too long Review L before reaching a representative. The company has taken steps to improve the process and would like to establish a process control system so that they could monitor the length of time it takes to reach a representative They plan to take two samples each day Each sample will include 10 calls. Which of the following charts would be appropriate? R-Chart and P Chart X-Bar and P Chart X-Bar and R-Chart R-Chart and S-Chart Prev Page Next Page

Explanation / Answer

The X-bar and R chart would be appropriate because using these charts company will be able to identify the process central tendency and the range.

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