1) An industrial engineer is attempting to improve the soldering on a micro-proc

Question

1) An industrial engineer is attempting to improve the soldering on a micro-processor used for a new hand-held device. As a result he should build a list of Critical to Quality Characteristics based on a. Service benefits b. Product features C. Price d. Size of unit 2) An industrial engineer is developing a Macro Process Map to define a comple:x process he will frequently include activities across various department to capture all the appropriate activity. He will use to show which department is responsible for which steps in the process? a. Subscripts b.superscripte C. Swim Lanes d. Fence Posts 10:58 PM

Explanation / Answer

a)
Service benefits
Quality characteristics are based on Service benefits

b)
Swim Lanes
This is best way to represent different process and departments responsible for which activities.

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