11. An industrial engineer is attempting to improve the soldering on a micro-pro

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11. An industrial engineer is attempting to improve the soldering on a micro-processor used for a new hand-held device. As a result he should build a list of Critical to Quality Characteristics based on: a. Service benefits b. Product features c. Price d. Size of unit ing more than is needed by the next step in the process or more than the customer needs le of which of the Seven Elements of Waste? 12. Producing w is an example a Overproduction b. Correction (defects) c. Inventory d. Motion An industrial engineer is developing a Macro Process Map to define a complex process he will frequently include activities across various department to capture all the appropriate activity. He will use to show which department is responsible for which steps in the process. 13. a. Subscripts c. Swim Lanes d. Fence Posts 14. In Kano analysis, user satisfaction is not proportional to the performance of the feature; low levels of performance create feelings of indifference to the feature, but high levels of performance create feelings of delight to the feature is: a) Must-be Quality b) One way Quality c) Attractive Quality d) Performance Quality 15. The rate per time element at which a customer demands a product is: a. Production Schedule b. Material Requirements Planning c. Takt Time d. Kanban

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15) C Takt time

Takt is the German word for the baton that an orchestra conductor uses to regulate the tempo of the music. Takt time may be thought of as a measurable “beat time,” “rate time” or “heartbeat.” In Lean, takt time is the rate at which a finished product needs to be completed in order to meet customer demand.

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