A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4 and Step 5. It takes 36.7 minutes to process a customer in Step 1, 23.2 minutes in Step 2, 30.6 minutes in Step 3, 47.6 minutes in Step 4, and 11.2 minutes in Step 5. The process operates 9.8 hours per day. Use at least 4 decimals in calculation and answer You must show your caculation steps on your spreacdshiet. What is the cycle time of the service process in minutes per customer? The cycle time is 1.2605 x minutes per customer

Explanation / Answer

The capacity of the process will be determined by the capacity of the bottleneck step . Bottleneck step is the one which has the lowest processing time in minutes which in this case is 11.2 minutes for step 5.

Therefore, cycle time of the service process is 11.2 minutes

CYCLE TIME OF THE SERVICE PROCESS = 11.2 MINUTES PER CUSTOMER

CYCLE TIME OF THE SERVICE PROCESS = 11.2 MINUTES PER CUSTOMER

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