A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has a capacity of 7.23 customers per hour, Step 2 has a capacity of 9.91 customers per hour, Step 3 has a capacity of 9.94 customers per hour, Step 4 has a capacity of 9.74 customers per hour, and Step 5 has a capacity of 6.44 customers per hour The process operates 9 hours per day. Use at least 4 decimals in calculation and answer. You must show your calculation steps on your spreadsheet. What is the cycle time of the service process in minutes per customer? The cycle time is 66.26667 x minutes per customer.

Explanation / Answer

The capacity of the process will be determined by the capacity of the bottleneck step .

Bottleneck step is the one which has the lowest handling capacity of customers per hour which in the case is step 5 having capacity of 6.44 customers per hour

Cycle time of the service process in minutes per customer = 60 minutes / 6.44 customers = 9.3167 minutes per customer

THE CYCLE TIME IS 9.3167 MINUTES PER CUSTOMER

THE CYCLE TIME IS 9.3167 MINUTES PER CUSTOMER

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