A firm should offer good customer service for all of the following reasons excep

Question

A firm should offer good customer service for all of the following reasons except: a) The cost of finding a new customer is considerably greater than the cost of keeping one you already have. b) Customer service is a mandatory requirement on all products and services offered in the country. c) Good service, which includes good human relations, is the main reason for repeat business. d) The average disgruntled customer tells at least 8 to 10 people about the unpleasant experience thus hampering future prospects.

Explanation / Answer

A firm should offer good customer service for all of the following reasons except the cost of finding a new customer is considerably greater than the cost of keeping one you already have. Customer’s satisfaction is the ultimate aim of any organization and customer’s dissatisfaction leads to the misperception among the customers that will leads to destroy the business. Many countries have the mandatory customer’s services regulations.

Related Questions

Navigate

• Browse (All)
• Browse A
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.