3.) Provide a paragraph that gives a summary of the patient feedback based on cu

Question

3.) Provide a paragraph that gives a summary of the patient feedback based on customer surveys and charts provided. Discuss the difference between correlation and causation.

Summarize your proposed solution to the problem of why the clinic is losing patients, provide feedback to the management team.

Pareto Chart:

Patie

nt Feedback Data

Here is some data from charts: A. Complaints Day of the Week No. of Complaints Frequency Monday 42 16% Tuesday 59 23% Wednesday 47 18% Thursday 58 22% Friday 55 21% Saturday 1 0% 262 100% Day of the Week Mon Tues Wed Thurs Fri Sat % of Complaints 16% 23% 18% 22% 21% 0%

Explanation / Answer

Answer:

From the given numerical summaries and other information, it is observed that number of complaints by patients on the Monday is 16%, for Tuesday it is 23%, for Wednesday it is 18%, for Thursday it is 22%, for Friday it is 21%, and for Saturday it is approximately 0%. This means, highest numbers of complaints by patients are observed on Tuesday followed by Thursday. For the next survey, total number of complaints for a week is increased. For the first table, total number of complaints is given as 262, while total number of complaints for second table is given as 274. This means, number of complaints are increased and this fact suggest that there would more attention needed on patients complaints, otherwise it will decrease the patient count of clinic.

We know that the correlation is the relationship between the two variables. Causation indicates that one event is the results of the other event, but correlation may or may not be indicate that one event is cause of other. Causation indicates or implies correlation, but correlation may not imply correlation. Correlation only indicates numerical relationship while causation indicates cause and effect relationship.

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