The speed with which utility companies can resolve problems is very important. G

Question

The speed with which utility companies can resolve problems is very important. GTC, the Georgetown Telephone Company, reports it can resolve customer problems the same day they are reported in 80% of the cases. Suppose the 13 cases reported today are representative of all complaints.

a-1. How many of problems would you expect to be resolved today? (Round your answer to 2 decimal places.)

a-2. What is the standard deviation? (Round your answer to 4 decimal places.) b. What is the probability 10 of the problems can be resolved today? (Round your answer to 4 decimal places.)

c. What is the probability 10 or 11 of the problems can be resolved today? (Round your answer to 4 decimal places.)

d. What is the probability more than 8 of the problems can be resolved today? (Round your answer to 4 decimal places.)

Explanation / Answer

p = 0.8

n = 13

P(X = x) = 13Cx * 0.8x * (1 - 0.8)13-x

a) Expected value, E(X) = n * p = 13 * 0.8 = 10.40

b) Standard deviation = sqrt(n * p * (1 - p)) = sqrt(13 * 0.8 * 0.2) = 1.4422

c) P(X = 10 or 11) = P(X = 10) + P(X = 11)

                             = 13C10 * 0.810 * 0.23 + 13C11 * 0.811 * 0.22

                             = 0.2457 + 0.2680

                             = 0.5137

d) P(X > 8) = P(X = 9) + P(X = 10) + P(X = 11) + P(X = 12) + P(X = 13)

                   = 13C9 * 0.89 * 0.24 + 13C10 * 0.810 * 0.23 + 13C11 * 0.811 * 0.22 + 13C12 * 0.812 * 0.21 + 13C13 * 0.813 * 0.20

                   = 0.9009

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