please explain answers Kayaks!Incorporated ted manufactures a line of sea kayaks
ID: 329142 • Letter: P
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please explain answers
Kayaks!Incorporated ted manufactures a line of sea kayaks and Case Questions a make-to-stock environment. These products dealers and major department stores through- service as the number of complete orders that ship on schedule. . Kayaks!Incorporated has always measured customer boat sold to smerica, which then sell these products to the final Using this measure.calculate the customer service level provided orth Austomers expect immediate receipt of the goods, by KayakslIncorporated. omer Cat to have sufficient inventory held by the dealers 2 is criticant stores. Aeesha Grant, the materials manager make sense for Kayaks!Incorporated? 2. Does this method of calculating the customer service level rtmen wa nts to make su What other methods might be useful in measuring Kayaks 3. calculated before she considers any changes to customer service levelf How would these afet your She has collected the following information for customer service? rrectly analyze and prepare a report on the customer service level 4. What is your report to Acesha Grant with regard to the u orovided by Kayaks!Incorporated to the boat dealers and customer service being provided by Kayakslncorporated ng pro tment storesExplanation / Answer
Answer 1)
As per the methodology followed by the company now, the customer service level = Number of Complete Shipment Shipped on Schedule / Total Number of Shipments * 100 = (15/25) * 100 = 60%
If we consider the number of line items as the parameter for measuring the service level, the CSL = No. of line items ordered/ No .of line items shipped on time * 100 =( 212 / 225) * 100 = 94.2%
Answer 2)
This method of measuring CSL does not make sense as the data shows that in certain orders with a large number of line items have been delivered on time whereas in certain cases even a few line items have been delivered late. Also, it does not specify the reasons for the delay in the shipments and does not factor the cost of the shipment.
Answer 3) A better method would be to analyze the value of the line items delivered on time in comparison to the total value of all the line items, as this would factor the cost of the shipment. The CSL would change significantly in this case as a cursory look through the data shows that customers orders which were high in dollar value were generally delayed.So, there is a better correlation between the value of the shipment and the delay as compared to the number of line items.
Answer 4) Kayaks Incorporated is doing reasonably well when it comes to delivering goods on time, however, the consistent delay in the high-value shipments can be a cause of concern in the future and needs immediate fixing.Apart from that a thorough analysis of the reasons for the delay could help to improve the services to the desired level.
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