21. Using Legos as an example, which of the following would be a product benefit

Question

21. Using Legos as an example, which of the following would be a product benefit? a. Recognizable make-believe situations b. Colorful, unusual shapes that easily interlock c. Toys that incorporate familiar characters d. Toys in fantasy configurations 22. Which of the following industries would have the most difficulty differentiating eustomers by needs? a. Toy stores b. Restaurants c. Consulting d. Software designers 23. Complaining customers are valuable to a company because of their high loyalty a. True b. False 24. A customer's value to the enterprise is a function of the profit the customer generated in the past for the enterprise a. True b. False

Explanation / Answer

Question:- Using LEGOS as an example which of the following would be a product benefit

Correct Answer:- A:- recognizable make-believe situations

Reason:= Product will be benefited by having the make-believe situations which can be determined by the customers.

Question:- which of the following industries would have the most difficulty differentiating customers by needs

Answer:- Consulting

Reason:- Different clients will be having different consulting requirements which can be totally different from each other.

Question:- complaining customers are valuable to a company because of their high loyalty

Answer:- True

Reason:- complaining customers are valuable to a company because of their high potential value, high loyalty, data points on products and services

Question:- a customer's value to the enterprise is a function of the profit the customer generates=d in the past for the enterprise

Answer:- False

Reason:- A customer's value to the enterprise is a function of the profit the customer generates In the future

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