Date All of the fellowing ae le urces coestrained because theyeto 9. Compared to

Question

Date All of the fellowing ae le urces coestrained because theyeto 9. Compared to intangible esoures, tangible resoures ae b. less hander d. more; easier 10. McDonalds culture, with an emphasis on cleanliness these charncteristics comsistency, service, and the training that reinforces the value of llunstrates which of the following orir a Valuable . Rare c. Costly to imitate 1.Examples of support activities include all of the folowing EXCEPT a. finance b. human resources c. follow-up service. 12. Value chain analysis is a tool used so a. analyae a fims extemal environment for value-creating opportumities b. analyze a firm's value chain activities and suppot fanctions in isolation from i its competitors value chain c. understand the parts of the firn's operation that create value and those that do not. d. identify the firm's core competencies in cach of the primary activities of the firm. 13. A major reason outsourcing is eflective is that a. it incrcases the innovative potential of the firm. b. few firms possess superior capability in each value chain activity and support function e. it permits unlimited access to capital resources. d. competitors do not have access to the same external sources. 14. All of the following were traditional sources of competitive advantage EXCEPT a. labor costs b access to financial resources c. protected markets d. a highly educated labor market. Page 2

Explanation / Answer

Ans-11) Example of support activites include all of the following except follow-up service.

Ans-12) Value chain analysis is a tool used to analyze a firm's value chain activities and support functions in isolation from its competitors value chain.

Ans-13) A major reason outsourcing is effective is that few firms possess superior capability in each value chain activity and support function.

Ans-14) All the following were traditional sources of competitive advantage EXCEPT a highly educated labor market.

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