Question 1: Problem statement, stakeholders Question 2: Root Cause analysis Ques

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Question 1: Problem statement, stakeholders Question 2: Root Cause analysis Question 3: Principles(with priorities) for accomplishing these items on time Question 4: what else would you ask of management to ensure success ? good news and bad news," Josh Novak reported to the assembled IT man eam at their monthly status meeting. "The good news is that our social t t ediatraffic is up 3000% in the past two years. Our new interactive website, Facebook and our U-Tube and couponing promotions have been highly successful in awareness of our 'Nature's Glow' brand and are very popular with our targe raphic-the under-30s. Unfortunately, the bad news is that our competitors at are eating our lunch with the new mobile apps they've developed Everyone frowned at the mention of Grocers' Products Limited, their fiercest com peitor, which had the largest chain of integrated food and retail stores in the country whose Premier Choice products were showcased on their shelves, making i increasingly harder for IFG to get prime space for their top brands. Our web and social media presence has helped us to begin to develop a relation- ship with our customers," Josh continued, "but our Marketing folks are very worried that we're going to be falling behind, isn't that so Tonya? Tonya James, manager of IT Marketing, nodded her head. As the IT person work- ing directly with marketing, it had been under her watch that IFG had transformed its dowdy online presence into something that was hip and trendy. Together, she and Josh, now manager of IT Innovation, had begun experimenting with new media, creating an innovation process that took a large number of new technologies and ideas for products and services and created a protected "sand box" that enabled trial implementations for employees only. Feedback and experience at this level then helped Josh and his busi- colleagues select the best ones for development in full "heavy-duty" production mode for the public, complete with privacy and security protection and following all architectural standards. Only then would the chief technology officer, Rick Visser, who s charged with protecting company data and systems, allow new technologies to be ness fully integrated into IFG's internal technical environment. Szabo, the newly appointed head of IFG's Business Intelligence (BI) team next. "As you all know, our executives are all screaming for more and more information to help them but it's not going to be easy. What we have here at IFG is a s and it's only going to get worse from what I can see." The picture wasn't ed. IFG had thousands of traditional systems all of which produced data The problem was that each used somewhat different definitions of impor- Mark data mes prett y he warn tant company concepts, like "in stock."

Explanation / Answer

Answer to question 1:

Problem statement, stakeholders

The main stakeholders here are:

John Ahern & Rick Visser

Tonya & Josh – the IT managers

Mark Szabo – the head.

Answer to question 2:

Root cause analysis:

Answer to question 3:

Principles for accomplishing these items on time:

Answer to question 4:

What else management can do to ensure success:

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