Using the graph below, evaluate the performance of Firm 4 Global, Inc. relative
ID: 2807312 • Letter: U
Question
Using the graph below, evaluate the performance of Firm 4 Global, Inc. relative to industry benchmarks. You can use the existing percentages. For example, Net Income to Revenues is .6% above Worst, .1% above Average, and .5% below Best.
FIRM : Global Inc PERFORMANCE EUALUATION REPORT, QUARTER 16 INDUSTRY ABC PAGE 1 Industry Worst Average Best Firm FINANCIAL 13.0% 0.5% 12.4% Net Income to Revenues Change in Net Income to Revenues 12.9% 0.5% 13.5% 0.8% OPERATIONAL Fill Rate Forecastina Accuracu CSR Turnover CSR Cost/Call 96·8% 73·7% 7.4% 72.0 95·8% 73.7% 10.7% 73.2 97.6% 75.6% 9.1% 71.7 99·3% 78 . 4% 7.4% 69.4 CUSTOMER Change in Market Share Customer Satisfaction 0.2% 30·9% 0 . 0% 30·4% 0 . 4% 39.9% 29·5%Explanation / Answer
As per requirement of this question we will evaluate each item;
Net income to revenue;
On the basis of information, it is clear that firm 4 has 13% net income to revenue and it is between average standard and best standard. Thus net income to revenue of firm 4 will be said above average.
Change in net income to revenues;
On the basis of information, it is clear that firm 4 has 0.5% change in net income to revenues and it is equal to average standard of the industry. Thus change in net income to revenues of firm 4 will be said average.
Fill rate;
On the basis of information, it is clear that firm 4 has 96.8% fill rate and it is below than average standard of the industry. Thus fill rate of firm 4 will be said below average.
Forecasting accuracy;
On the basis of information, it is clear that firm 4 has 73.3% Forecasting accuracy and it is equal to worst standard of the industry. Thus Forecasting accuracy of firm 4 will be said worst.
CSR turnover;
On the basis of information, it is clear that firm 4 has 7.4% CSR turnover and it is equal to best standard of the industry. Thus CSR turnover of firm 4 will be said best.
CSR Cost / Call;
On the basis of information, it is clear that firm 4 has 72% CSR Cost / Call and it is below than average standard of the industry. Thus CSR Cost / Call of firm 4 will be said below average.
Change in market share;
On the basis of information, it is clear that firm 4 has 0.2% change in market share and it is more than average standard of the industry. Thus change in market share of firm 4 will be said more than average.
Customer satisfaction;
On the basis of information, it is clear that firm 4 has 30.9% customer satisfaction and it is equal to best standard of the industry. Thus customer satisfaction of firm 4 will be said best.
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