Describe an experience you have had when dealing with a company where the techno

Question

Describe an experience you have had when dealing with a company where the technology involved in the process interfered with or impeded the experience rather than supporting it. Pay specific attention to the customer experience essentials of reliability, convenience, responsiveness, and relevance. Identify those elements of the experience that fell short and discuss why. Based on our readings for this week, explain how the technology could have been used instead to enhance the experience, or whether the technology was even needed

Explanation / Answer

My experience with online teaching is one of its kind, where too much technology involved hampered the the class interaction and interest. It does not also provide feeling of trust and realiability. The voice of the teacher and his slide shown using a "go meeting " platform gives the required content, convenience and flexiility to be at my home but what it miss is the reponsiveness and relaibility. The eye to eye contact of student an teacher is must for any kind of learninng. Instead of using a patform like go meeting it would hve been better if video group chat was used, giving the lecture session greater convenience, reliability and responsiveness

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