1)Explain the impact of knowledge workers on the requirements for creating a hig
ID: 2628349 • Letter: 1
Question
1)Explain the impact of knowledge workers on the requirements for creating a high-performance work system. Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
2) Distinguish between disparate treatment, disparate impact, and reasonable accommodation theories of discrimination in terms of (a) number of plaintiffs, (b) intent, and (c) defenses.
Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
3)Discuss the HR responsibilities of supervisors.
Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
Explanation / Answer
1)
KNOWLEDGE WORKER
CHARACTERISTICS
Knowledge work is complex, and those who perform it require certain skills and abilities as well as familiarity with actual and theoretical knowledge. These persons must be able to find, access, recall, and apply information, interact well with others, and possess the ability and motivation to acquire and improve these skills. While the importance of one or more of these characteristics may vary from one job to the next, all knowledge workers need these basic qualifications. More jobs now require college degrees
POSSESSING FACTUAL AND THEORETICAL KNOWLEDGE
Knowledge workers are conversant with specific factual and theoretical information. Schoolteachers possess information regarding specialized subject matter, teaching strategies, and learning theories. The sales representative commands factual knowledge concerning the product he or she sells and theoretical knowledge about how to interest customers in that product. Prospective knowledge workers may need years of formal education to master the information needed to enter a particular field of work. Because knowledge is always being created, this type of employee will be acquiring additional information on a continual basis.
FINDING AND ACCESSING INFORMATION.
At a time when the operations of today's information society depends on knowledge that is continually growing and changing, distribution of information within organizations has become problematic due to the massive amount of information with which employees need to be familiar. Knowledge workers must therefore know how to independently identify and find such material. Such employees need to know which sources provide the information they need and how to use these sources in order to locate information successfully.
ABILITY TO APPLY INFORMATION.
Knowledge workers use information to answer questions, solve problems, complete writing assignments, and generate ideas. Use of analogical reasoning and relevance judgment enables employees to address successfully personal and customer service-related issues. Analogical reasoning is a knowledge-based problem-solving process in which persons apply information from precedents to new situations. Relevance judgment is the process by which individuals decide whether or not a precedent is applicable to the problem at hand. The non-repetitive nature of knowledge workers' jobs makes crucial the ability to apply information to new situations.
COMMUNICATION SKILLS.
Knowledge work is characterized by close contact with customers, supervisors, subordinates, and team mates. Successful knowledge workers present clearly, in spoken and written word, both factual and theoretical information. These employees listen with understanding and ask for clarification when they do not understand what is being said to them.
Knowledge workers must be able to speak, read, write, and listen in one-on-one and group settings. Emphasis on quality customer service and customization of goods and services to meet individual customer needs and wants brings knowledge workers into close contact with customers. The goals of organizational effectiveness and continual improvement of products, together with the need to continually consider new information in order to accomplish work, require communication between supervisor and supervised and among team mates or colleagues. Knowledge workers possess communications skills that enable them to collaborate with one another for goal-setting, decision-making, and idea generating purposes.
MOTIVATION.
The nature of knowledge work requires continual growth, in terms of mastery of information and skill development, on the part of those who do this type of work. Knowledge workers must become and remain interested in finding information, memorizing that information, and applying it to their work. Because new technological developments call on knowledge workers to change continuously the way they accomplish their work, these individuals must maintain a desire to apply their talents toward incorporating new information and new technologies into their work.
Knowledge workers are usually responsible for exploring and creating ideas, rather than implementing and managing existing processes. New products, new designs, new models for doing business
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