It is a two page long. THANK you!! 19., Identify the appropriate cost-of-quality
ID: 2535356 • Letter: I
Question
It is a two page long. THANK you!!
19., Identify the appropriate cost-of-quality (COQ) category for each of the following items using the following letters: P - Preventive Costs A Appraisal Costs I - Internal Failure Costs E External Failure Costs Engineering time spent to simplify production processes Depreciation of test equipment. Analysis of the cause of defects in production. Lost sales arising from a reputation for poor quality. Engineering time spent on engineering change orders to reduce the number of components used in a current product. Plant utilities in the inspection area. Downtime due to quality problems. Warranty costs. Train employees on the importance of zero defects.Explanation / Answer
1. P Engeeneering time spent to simplify production processes.
2. A Depreciation of test equipment.
3. I Analysis of the cause of defects in the production.
4. E Lost sales arising from a reputation of poor quality.
5. P Engineering time spent on engineering orders to reduce the numbers.....
6. A Plant utilities in the inspection area.
7. I Downtime due to quality problems.
8. E Warranty Costs
9. P Training employees on the importance of zero defects.
10. A Measurement and analysis of data to ascertain conformity......
11. I Inspection cost for reworked units.
12. E Product liability arising resulting from legal action.
13. P Quality circles.
14. A Material inspection cost.
15. I Scrap rsulting from
16. E Sales returns and allowances due to quality deficiency.
17. P Technical support provided to suppliers.
18. A Test equipment maintenance
19. I Poor quality found through quality appraisal prior to delivery
20. E Contribution margin of cancelled sales orders due to quality deficiency.
21. P Costs to keep quality defects from occuring.
22. A Product inspections.
23. I Rework incurred before shipment of product.
24. E Air freight to replace a defective part discovered by a customer.
25. P Audits of the effectiveness of the quality system
26. A Scrap costs because of quality failure.
27. I Cost to acquire and install training equipment.
28. E Long distance call to a customer who experienced a quality failure.
29. P Consulting firm for cost of quality reporting.
30. A Establish a 24-hour hotine for customers to report quality failures
31. I Hire additional field service people to provide better services.
32. E Preventive maintenance on machinery.
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