As a new Teller, you are supposed to go to a more senior Teller or your manager

Question

As a new Teller, you are supposed to go to a more senior Teller or your manager for approval on checks larger than $2,000. A customer wants to cash a $2,200 check. When you ask the more experienced Teller next to you to approve the check, he rudely tells you he does not have time to help you, and that you need to do your own work. What is the next thing that you would do in this situation?

(a) explain to your coworker he has the authority to sign for the check and you do not

(b) Have your manager approve the check and tell him about the incident so he knows how you were treated

(c) Have your manager approve the check and do not tell him about the incident because you want to handle it your own way

(d) Complete all the verifications and checking procedures you can before taking it to a more senior teller

Explanation / Answer

Solution B) Manager had the experience to handle such conflicts and as a new telller I lack the experience and the skills to handle such conflicts in the right manner.

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