5. Cost of Quality: Identify the correct Quality Cost Category for each of the f

Question

5. Cost of Quality:

Identify the correct Quality Cost Category for each of the following items, as PREVENTION (P), APPRAISAL (A), INTERNAL FAILURE (IF) or EXTERNAL FAILURE (EF).

1.   Marketing research -___________________

2. Inspection and test materials - ______________________

3.   Field tests - _____________________

4.   Supplier rating - _____________________

5. Operator quality education - _________________________

6. Loss of Customer/user goodwill - _______________________

7. Downgraded end product or service - _________________________

8.   Field performance evaluation - _________________________

9.   Receiving or incoming inspections and tests - ______________________

10.   Quality program planning - _____________________________

12.   Rework due to design changes - ___________________________

13. Warranty claims - ______________________

14.   Purchased material replacement costs - _________________________

15. Complaint investigation/customer or user service - _________________

Explanation / Answer

Answer:

1 Marketing research Prevention 2 Inspection and test materials Appraisal 3 Field tests Prevention 4 Supplier rating Prevention 5 Operator quality education Prevention 6 Loss of Customer/user goodwill External Failure 7 Downgraded end product or service Internal Failure 8 Field performance evaluation Appraisal 9 Receiving or incoming inspections and tests Appraisal 10 Quality program planning Prevention 12 Rework due to design changes Internal Failure 13 Warranty claims External Failure 14 Purchased material replacement costs Internal Failure 15 Complaint investigation/customer or user service External Failure

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