An 18-year-old\'s mother is upset about her son\'s treatment in the medical offi

Question

An 18-year-old's mother is upset about her son's treatment in the medical office. Her son came in with a reaction to an antibiotic and is having difficulty breathing. The mother is upset because she knew her son was allergic to an antibiotic, but because her son is an adult, she was not asked about any allergies. The mother is talking loudly, is becoming nearly hysterical, and is insisting on being taken back immediately to the treatment room to speak with the doctor. The treatment room is quite full of medical staff members who are working with the patient. What should you do?

Explanation / Answer

From the given situation, it can be understood that the patient’s mother is anxious. So, the nurse has to convey a calm and caring attitude towards the patient. As the patient’s mother is anxious, it is important to avoid any conversation that makes the nurse to provide a medical advice. Allow the patient to talk completely for as much time as possible, so that the patient can become calm.

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