3 Professional Behavior in the Workplace VOCABULARY REVIEW Fill in the blanks wi
ID: 138347 • Letter: 3
Question
3 Professional Behavior in the Workplace VOCABULARY REVIEW Fill in the blanks with the correct vocabulary terms from this chapter 1. Roberta 2. A few of the the notes from the last staff meeting to all employees. that the professional medical assistant should possess include loyalty, initiative, and courtesy. 3. Kristen has a pleasant SKILLS AND CONCEPTS when working with patients 1. List and describe six attributes of the professional medical assistant b. c. d. e. 2. What methods can the medical assistant use to treat others with courtesy and respect? 3. Dependability and honesty are critical components to earming the trust and respect of others. How can an entry-lev medical assistant perform his or her duties with responsibility, integrity, and honesty? 4. Summarize three obstructions to professionalism a. b. c.Explanation / Answer
1. Distributed
2. Skills
3. Attitude
1.Attribute of professional medical assistance:
- respect towards patient
- courtesy and dignity for patient
- responsibility towards his duty
- honesty
- diplomatic behaviour towards problem solving
- positive response to constructive criticism
2. Methods to treat others with respect and dignity are :
- use therapeutic communication skills
- use common language and terms to make patient understand the situation
- maintain calm behaviour and normal voice tone, positive nonverbal behaviors
- patient confidentiality and privacy should be maintained
- display sensitivity to patient and family members.
3. Methods to perform medical assistant duties correctly:
- patient interaction should be in straightforward, honest manner
-. Be thorough and pay attention to patient detail
-. Proper presentation of yourself or the medical practice.
- do not hesitate to seek assistance if not sure of a particular administrative or clinical procedure.
- Take responsibility for your failures or errors and make out how to prevent them in the future.
- Take on your job responsibilities positively.
4. Three obstructions to professionalism:
- mixing personal problems with work
- unprofessional and unfriendly behaviour with colleagues
- personal phone calls and messages at work place
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