Joan Stivers, RD, noted on the medical record that her patient, John Jones, age

Question

Joan Stivers, RD, noted on the medical record that her patient, John Jones, age 63, was 5'11" tall and weighed 250 pounds. A retiree, he was just diagnosed with type 2 diabetes mellitus. Joan stopped by his hospital room to see him, introduced herself, and told him that the purpose of her visit was to discuss his current food intake. During the conversation, Mr. Jones and his roommate were watching a baseball game on television and periodically commented briefly on the plays and players. Finally, Mr. Jones said, "You need to talk to my wife, not me. She does the cooking." Just then, the physician came by to make his rounds.

. Identify the barriers to communication.

What should the food and nutrition professional do to overcome the barriers?

Explanation / Answer

Question no 1:

Barriers of communication

a.badly expressed message

B. Symbols or words with different meanings

C. Faulty translation

D. Unclarified assumption

E. Technical jargon

F. Badly language and gesture decoding

a. Premature evaluation

B. Lack of attention

C loss by transmission and poor retention

D. Distrust

a. Organizational policies

B. Rules and regulations

C. Complexity in organizational structure

D. Organizational facilities

a. Fear of challenges of authority

B lack of confidence

C. Unwillingness to communicate

D. Lack of proper incentive

Question no 2:

Overcoming the barriers of communication:

A. Clarify the ideas before communication

B. Communicate accordingly to the need of the patient

C. Consult mrs.jones before communication with mr.jones

D. Be aware of language,tone and content of message

E. Convey things of help and value to mr.jones

F. Ensure proper feedback from mr.jones by asking questions

G. Consistency of message by avoiding technical jargon

H. Follow up communication

I. Make mr.jones a good listener.

Barriers of communication Types of barriers subtype example from above case study Semantic barriers

a.badly expressed message

B. Symbols or words with different meanings

C. Faulty translation

D. Unclarified assumption

E. Technical jargon

F. Badly language and gesture decoding

A. Mr.jones was not interested in the topics and shows interest in watching TV and asking to convey message to his wife. Psychological/ emotional barriers

a. Premature evaluation

B. Lack of attention

C loss by transmission and poor retention

D. Distrust

Mr. Jones was not interested to listen to this topic. He didn't show attention to listen to this topic. the Organizational barriers

a. Organizational policies

B. Rules and regulations

C. Complexity in organizational structure

D. Organizational facilities

Organizational policies is to give health education directly to the patient Personal barriers

a. Fear of challenges of authority

B lack of confidence

C. Unwillingness to communicate

D. Lack of proper incentive

Mr. Jones not willing to communicate about his diet plan instead he tried to divert this topic to his wife

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