The manager of the sales department (a profit center) at Harvey’s HVAC, decides

Question

The manager of the sales department (a profit center) at Harvey’s HVAC, decides to outsource any sales training that the division needs since in house training is expensive, even though the outsourced training does not cover the company’s repair and warranty information from the service department. Does the Sales department have enough incentive to make a good decision?

a. Yes, because them making the right decision increases the company’s total profits

b. Yes, because them making the right decision would increase the division profit

c. No, because them making the right decision decreases the division profit

Explanation / Answer

a. option a is correct.

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