CASE STUDY Crater Lakes Caravan and Camping Park Crater Lakes Caravan and Campin

Question

CASE STUDY

Crater Lakes Caravan and Camping Park Crater Lakes Caravan and Camping Park offers campers a range of accommodation options. Powered and non-powered sites are available, and newly renovated holiday cabins for those wanting some luxury. All accommodation options are available short and long-term. The cabins are self-contained with each accommodating up to 6 people and including a kitchenette, lounge, TV and DVD, toilet and shower room. Campers travel from all around and outlying areas to stay at the park and rave about the amenities and activities available. On check-in all short and long-term campers, are required to sign a register, and must provide details of the driver(s) current driver(s) license, and their vehicle(s) registration to administration staff. This takes around 5 minutes. Without a driver’s license the camper cannot book into their accommodation. In addition, on check-in all campers are provided with a park map. Staff use the map to explain the locations of camping sites, cabins, laundry, toilet and shower blocks, BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts, and recreation room. This takes 5 minutes. All campers are provided a swipe key for access to all areas, including park entry and exit. Staff demonstrate it’s use. This takes around 5 minutes. Shared amenities are provided. The BBQ, toilet and shower blocks are available free to all campers. Water is included in all site and cabin costs, with all campers being able to provide their own hose and fittings or rent ($1 per day). Electricity is also included in the site and cabin costs, with all vacationers being able to provide their own power boards and cords or rent ($1 per day). The laundry is only available to those camping on powered and nonpowered sites using the swipe card. Washing machines and driers can be accessed ($2 per load). Small fridges are available for rent to campers only ($5 per day). Toilet and shower blocks are cleaned twice daily at 6:00 am and 17:00 pm. Laundry’s are cleaned once daily at 18:00 pm. Each cleaning session takes contract cleaners around 30 minutes. All campers are required to dispose of their rubbish in the rubbish disposal area with park waste bins emptied daily at 17:00 pm. The rubbish pick-up and disposal takes around 45 minutes by grounds maintenance staff. After departure all powered and non-powered sites are checked, cleaned if needed, and the grass is mown by grounds maintenance staff. Sites typically require cleaning 60% of the time. Cabins are cleaned at the end of each short-term stay, and weekly for long-term campers, by contract cleaners. Cleaning of sites usually takes 5 minutes, while mowing takes 10 minutes. Cleaning of cabins takes 45 minutes. All campers are asked to adhere to the park’s behaviour policy with park security guards patrolling the park at all times. A full park security round takes around 1 hour. All campers are requested to minimise noise after 21:30 pm. Visitors are required to leave the park by 21:45 pm. The gates are locked at 22:00 pm. Park security guards usually patrol the gates at lock up time for approximately 15 minutes. In the event of any serious incident security guards will to ring emergency services. Emergency services typically arrive within 15 minutes. Cabins should be kept locked when campers are out, and keys handed toadministration office. Park security guards check that all empty cabins are locked, this typically takes 15 minutes. The park offers a large range of recreation and leisure facilities. A tennis court and three basketball backboards are available to all campers long and short-term. Sessions can be booked at 1-hour intervals, with a maximum of 2 in a row. All campers can borrow basketballs for free, and tennis racquets can be hired ($1 per session). All borrowed equipment must be recorded and signed out by administration staff. This takes around 5 minutes. Included in the accommodation costs for long-term campers is access to a 16m indoor heated pool with an indoor kid’s playroom, a large recreation room with three pool tables, and video games. Sessions can be booked at 2-hour intervals by campers. Free Internet access and a movie library is available to those staying in cabins ($5 per movie). Movies must be recorded and signed out by administration staff. This takes around 5 minutes. Movies must be returned within 24-hours. Administration staff are available 24/7 in the park office. All campers are requested to arrive around 10 minutes early to allow time to complete a confidential campers information form. The camper’s information is entered into a secure online database by administration staff. This takes around 10 minutes. A photograph ID is taken, this takes 5 minutes. A loyalty card is offered to long-term campers ($10). Typically, 20% of campers opt for a loyalty card. It takes around 5 minutes to complete the required paperwork. Prior to leaving, all campers are required to pay their stay fees in full to the accounts officer. Typically, this takes around 5 minutes. All campers are offered pre-booking in for their next stay. Around 80% of campers opt for pre-book. This takes around 5 minutes. Discounts are provided to long-term campers and to those with Crater Lakes loyalty cards. The long-term campers discount and loyalty card discount checks take around 5 minutes each. Fees for short-term and long-term powered, non-powered sites, and cabins are as follows: Powered (p/night) Non-Powered (p/night) Cabin (p/night) Short-Term $100 $40 $280 Long-Term $20 $10 $40

Questions:

a). Provide a description and application of a process categorisation model (e.g. Porter or Earl).

b). Provide a description and application of the Capability Maturity Model (CMM).

c). Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes.

d). Using appropriate software, model any two (2) of the processes identified in part (c).

e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG .

f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report.

g). Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report.

h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form. Expert Answer

Explanation / Answer

Do you dream of waking as much as the dawn across an impressive fjord? Or of falling asleep amongst a range of gorgeous mountains with the Northern Lights dancing overhead? If that is so, there are not any higher choices for you than taking a camping excursion to Iceland.

Taking guided tours to seek advice from the web sites or using from lodging to lodging across the island are exceptional approaches to look the nation, however camping is the one authentic approach to thoroughly immerse your self in the extremely good nature of Iceland.

Despite the fact that the uninhabited panorama and unpredictable weather carry specific challenges, by no means before has this option been extra available or inviting. If the idea of the sort of existence-changing expertise appeals to you, hold studying for the quality pointers on tenting in Iceland.

Camping is a ardour of many Icelanders. It is moderately of a countrywide tradition every summer time to % up one's belongings and become a member of acquaintances and families at one of the many distinct campsites across the country.

The identical enchantment that brings locals out of their homes and into their tents extends to viewers. Tenting in Iceland is inexpensive, which is worthy to visitors on a funds because the relatively excessive costs in Iceland; it is sustainable, so that you may go to sleep amongst the character realizing that your commute is having a minimal have an impact on on it; and it allows for for extra independence than a resort stay.

It's Iceland enormously numerous scenery that draws most viewers, and with no base that need to be lower back to, a entire scope of sights emerge as immediately more obtainable.

Greater than any of the reasons above, however, camping in Iceland gives you a detailed perspective of the persona of the panorama surrounding you. From the insides of a lodge, you cannot hear the rustling of the breeze by way of fields of heather, nor the winds howling down the valleys of a mountain; you cannot taste the pure air as you wake up, nor feel as rosy and refreshed from napping through cool of the night.

The expertise is magical, and there are lots of options in the market to make it as convenient and stress-free as viable.

Although camping in Iceland is exhilarating and beneficial, it can be rather a trouble to organise the entire gear needed and to plan which campsites will serve you pleasant in advance. Fortunately, there are a quantity of choices to be had that quilt these kind of disorders for you.

The best is obviously an eight-day self-drive tour, on the way to take you throughout Iceland's noted ring-street. With this package, you'll be furnished with a 4X4 vehicle, allowing you to traverse close to each road within the nation, entire with a rooftop tent, camping gear comparable to chairs and tables, a USB charger and a cooler.

All autos come insured, and with a GPS navigation method. This tour also comes with a tenting card, which makes it possible for you to remain at over 40 specific campsites throughout the country with out paying immediate or pre-booking. It sincerely presents the fun of camping with the benefit of a hotel.

This tour also comes with a custom-made itinerary that guides you to the nation's have got to-see locations, as well as many lesser-recognized web sites the place which you can get away the crowds and still benefit from the wonders of Iceland's outstanding nature. It is usually tailored to advisor you to the many geothermal pools throughout the nation, so which you can bask and calm down, irrespective of where you're heading, after a protracted day of touring.

Of course, there are a lot of more options for these wishing to camp in Iceland. Visitors with their possess equipment and plans with ease need to hire a vehicle to prompt. Travellers postpone by using the hazard of snoozing outdoors in inclement climate have a wealth of campervan options to decide upon from. Despite which of those you prefer, it is still a wise inspiration to buy a tenting card, to save money and aid warranty a place to settle down for the night time.

If taking place any such routes, nevertheless, you ought to be certain that you recognize where you are going, particularly concerning nearby offerings; nobody wishes to expire of fuel in the middle of the highlands.

As interesting and handy as tenting in Iceland may also be, there are just a few dangers that you will have to consider. The most exquisite of these is, of course, the nation infamous climate. Even in summer season, it's unpredictable, with the expertise for prime winds and all types of precipitation.

This can make drowsing an impossibility and roads inaccessible. It is therefore main to assess the forecast earlier than environment out or settling down, despite the fact that please notice that being a a ways-flung rock in the North Atlantic means that weather forecasts are never a hundred% reliable here.

It is invariably better to have some notion of what is forward, nevertheless, than no suggestion at all. The Icelandic Search and Rescue crew also has a website that warns travelers of closed roads or roads uncovered to weather-related dangers.

Yet another thing to don't forget at the same time tenting round Iceland is to make certain you are mindful of the offerings en route. Iceland is a in moderation populated nation with giant stretches of uninhabited land; whilst this is a gigantic a part of its magical attraction, it could depart the unprepared stranded.

It's therefore consistently fundamental to make sure you travel with adequate meals and water, to have a charged cellphone for your automobile, to own a few layers of heat clothes, and, if feasible, to have a container with spare gasoline.

These following an itinerary, or sticking mostly to Route 1, are so much much less doubtless to come across this trouble, but it surely not ever hurts to take precautions.

A final dilemma that you simply ought to be mindful of is, nearly, the right way to camp. Earlier than atmosphere off on a tenting shuttle around Iceland, you should be conscious of the fundamentals, similar to tips on how to erect your tent, and how one can use a gas cooker. It appears easy, however a couple of practice rounds with unfamiliar apparatus can save you from avoidable problems extra down the street.
Although much of Icelands nature is absolutely uninhabited and barren, it's totally stimulated and, actually, quickly becoming law to simply camp inside certain campsites. This helps hold the wilds of the nation, avoids overstepping the mark relating to staying on personal property and ensures your safeguard.

The campsites in Iceland are as various as their settings; most have a full variety of offerings, including showers, bathrooms, electrical energy and neighborhood eating places or retail outlets, however many are simply a cordoned off-discipline or a stretch of beach and not using a facilities on hand.

The campsites to which you could entry free admission on self-drive excursions customarily have first rate services, and the offerings at every can also be obvious on the camping card internet site.

Earlier than atmosphere off on a travel, it's also essential to investigate when the campsites you propose to attend are open. Naturally, they are only open for the duration of the summer months, however the certain dates differ. Many are open the entire approach from could to September, however just a few, mainly those in additional far flung areas, or areas inclined to inclement weather, may handiest be accessible from June to August.

Festivals at detailed locations in summer time might also imply that campsites will fill up, and tenting playing cards is probably not legitimate, so it is a just right suggestion to investigate up on each region earlier than visiting it.

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