I\'m looking for recommendations based on real-life experience about the best so

Question

I'm looking for recommendations based on real-life experience about the best software for monitoring Service.

Feature expecte should be:

Open Source (Nagios based, because my custumer want so :-))
Service status, (running both on Linux, Windows, different kinds of Unix, Cisco, etc.)
Ability to prevent downtimes
SNMPv3 support
Alerts
Data export
Well-Documented
Active community
Ready for corporate environment
Graphics
ITIL compliance (Service Desk, Incident Management, Service Level Management, Capacity Management, IT Service Continuity , Management, Availability Management, ICT infrastructure Management).

Thanks in advance!

Explanation / Answer

The only thing that really comes to mind for me is ScienceLogic, but it doesn't satisfy the first point of being open source. Iirc, it is capable of monitoring systems using the Nagios agent though. It can get pretty pricey, but it does address pretty much everything else on your list quite nicely.

It's been several years since I've used it personally... I miss it.

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