Is it any indications of poor programming if the support staff for a given produ

Question

Is it any indications of poor programming if the support staff for a given product requires you to clear the cookies in order to troubleshoot issues with their web-site?

As a point of example, if you're trying to activate a new SIM on a tablet, and the carrier's activation web-site is giving you an error message that their web-site is down, even though there is no problem with actually accessing their web-server, which responds with the our-website-is-down page just fine.

Subsequently, the support staff instructs the user to try clearing the cookies (even though this activation web-site is not know to have been accessed prior to the error message taking place).

Explanation / Answer

It's just an example of tech support not knowing a lot about computers. I've had similar experiences with our tech support suggesting to customers that they turn of virus scanners, for instance. It's very much a cargo cult, driven by a business desire to keep expenses down.

As a customer, it's therefore a sign to avoid that company. They will be saving on QA too.

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