1.For quality and performance excellence to truly succeed in an organization, it
ID: 470939 • Letter: 1
Question
1.For quality and performance excellence to truly succeed in an organization, it must define and drive the culture of the organization. True or False
2.Small organizations and nonprofits have generally been quick to adopt quality initiatives. True or False.
3.The criteria for performance excellence for the Malcolm Baldrige Award consist of a hierarchical set of categories, items, and areas to address. Which of the following is NOT one of them? Answer
a)Strategic Planning
b)Workforce Focus
c)Measurement, Analysis, and Knowledge management
d)Return on investment
4.Which of the following is true of the policy deployment process?
The supervisory level has the primary responsibility of actively participating in generating strategies and action plans to attain a vision.
At the top management level, progressively more detailed and concrete means to accomplish the objectives are determined.
Employees negotiate the final short-term objectives with the implementation teams.
Middle management negotiates with senior management regarding the objectives that will achieve the strategies.
5.
All of the following are key factors included in an environmental assessment EXCEPT:
the organization
a)Strategic Planning
b)Workforce Focus
c)Measurement, Analysis, and Knowledge management
d)Return on investment
Explanation / Answer
true
false
c)Measurement, Analysis, and Knowledge management
b)At the top management level, progressively more detailed and concrete means to accomplish the objectives are determined.
the workforce profile and future requirements
B.the workforce profile and future requirements
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.