You are James Whittington, manager of internal auditing. The nature of your posi
ID: 468425 • Letter: Y
Question
You are James Whittington, manager of internal auditing. The nature of your position and your unit’s work often put you in conflict with managers of other units. Most of your audits of unit operations support the actions taken, although a few do not. However, the managers seem to resent what they consider an intrusion on their authority when the audits are conducted. You have come to accept this resentment as a part of your job, although you would prefer that it didn’t occur. One case has been a particular problem. Bill Wilson, manager of compensation in the personnel department, has created problems every time your auditors have worked in his department. He has continually tried to hold back information necessary for the audit. Unfortunately, during the last year and a half, you have had to audit activities in his department several times. Your department has now been assigned to audit the incentive bonus calculations for executives made by Bill’s department. Bill was irate when he discovered that you were again going to audit his employees’ work. When he found out about it, he called your office and left a message for you not to send your employees down, because he was not going to allow them access to the information. You are now trying to decide how to respond. What is your communication strategy in this case? What would you do or say?
Explanation / Answer
Communication Strategy :
A communication strategy is developed as per the organizational and interpersonal needs. Its designed to meet the needs and core fucntional objectives of the organization.
Essential elements in writing an effective communication strategy :
Conflicts :
Conflicts in a team are inevitable. Conflicts are yet to happen and occur in any situation in a organization. The conflicts described in the case study is a kind of interpersonal conflict.
Interpersonal conflicts : A conflict that arises between 2 persons as a cause in their differences of individual perceptions and values. This type of conflicts is sure in occur in seniors of different departments, senior and junior in different departments. A conflict that occurs when group of people cannot handle the interference of another group / individual in the tasks they are assigned.
Components in interpersonal conflicts :
Types of interpersonal conflicts :
Emotional conflcits : These conflicts arise as a result of anger, distrust , defensiveness , fear of rejection .The elements are the reason for the occurance of conflicts.
As per the case study :
Bill Wilson, manager of compensation in the personnel department, has created problems every time your auditors have worked in his department. When he found out about it, he called your office and left a message for you not to send your employees down, because he was not going to allow them access to the information.
Communicational strategy should be encouraging their terms and respecting the boundaries of each department. Audit is process of crosschecking a work that is already done by others, This causes a feeling of mistrust and inconvenient to Mr. Bill Wilson. That may be one of the reason he resents the work of the manager. We need to explain and describe the functional roles of the manager, It’s a part of the profession and nothing personal task is involved in the process. We need to exercise the importance of the job roles for preventing any misunderstanding in future.
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