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14) A company is choosing an outside firm to provide its payroll services. It ha

ID: 466201 • Letter: 1

Question

14)

A company is choosing an outside firm to provide its payroll services. It has chosen four comparative categories of interest: client reviews, financial condition, IT capabilities, and government stability. These categories have been assigned weights of 30%, 10%, 20%, and 40%, respectively. Three potential providers were scored on each of those factors (see table below) using a scale of 1-10, with a score of 1 meaning worst possible and 10 meaning best possible. Using the factor-rating method, which provider should be chosen?

Provider A

Provider B

Provider C

Client reviews

2

6

10

Financial condition

8

4

2

IT capabilities

5

8

2

Government stability

3

1

2

Provider A

Provider B

Provider C

Client reviews

2

6

10

Financial condition

8

4

2

IT capabilities

5

8

2

Government stability

3

1

2

Explanation / Answer

Answer:

weights - 30%= 0.3, 10%= 0.1, 20%= 0.2, and 40%= 0.4,

Provider A: 2(.3) + 8(.1) + 5(.2) + 3(.4) = 3.6

Provider B: 6(.3) + 4(.1) + 8(.2) + 1(.4) = 4.2

Provider C: 10(.3) + 2(.1) + 2(.2) + 2(.4) = 4.4

Since a high score implies best performance in this problem, Provider C should be chosen.

I hope your question is addressed is satisfactorily.

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