1. Assume you were the CEO of Wilmington Blood Center, what process would you us
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Question
1. Assume you were the CEO of Wilmington Blood Center, what process would you use to replace the current system? Who would be involved? Who do you think should lead the effort? Include your rationale.
2. Once a preferred vendor and product is chosen, what steps would you take to implement the new system? How might you ensure that the implementation process is managed effectively so as to protect the interests of the organization and ultimately lead to a successful installation? What do you anticipate will be your greatest challenges? How will you evaluate success of the project?
1. Assume you were the CEO of Wilmington Blood Center, what process would you use to replace the current system? Who would be involved? Who do you think should lead the effort? Include your rationale.
2. Once a preferred vendor and product is chosen, what steps would you take to implement the new system? How might you ensure that the implementation process is managed effectively so as to protect the interests of the organization and ultimately lead to a successful installation? What do you anticipate will be your greatest challenges? How will you evaluate success of the project?
CASE: The Wilmington Blood Center The following case was originally written by lames Decker, a doctoral student in the executive health administration teddershi ip program at the Medical University of South Carolina. The case has been edited for educational purposes. It is used One of the greatest challenges facing Wilmington Blood Center is the selection and implementation of a new computer system to replace the existi with permission. t will be critical in the future. While the decision is an important one and necessary for sustainable organizational success, it will also require a substantial financial commitment and would place additional stress on an already tight budget Organizational Description Wilmington Blood Ce place the existing computerized donor tracking system. The current system is somewhat dated and lacks the functionalitn. Is nter is a private, not-for-profit blood center located in the Midwest. Established nearly 40 years ago sole supplier of blood and blood produc upon which to make capital investments, and 98 processing fees charged to its client hospitals pplier of blood and blood products for 35 hospitals within a 15-county service area. It has limited financial resources make capital investments, and 98 percent of its operational and capital costs are financed by blood supplie While Wilmington Blood Center has enjoyed steady and consistent growth over the past 40 y operations, including the management of donor information, must adhere to the strict ears, every facet of its blood product safety regulatio established by the U.S. Food and Drug Administration (FDA). The FDA conducts routine inspections so as to assure compliance with standards related to donor recruitment, screening and registration, phlebotomy and collections, lab testing. labeling, and distribution. Accurate and detailed records of each area of the blood center must be maintained in accordance with prescribed FDA standards. Information Systems Perhaps Wilmington's greatest organizational weakness is the fact that the current computer system used for tracking donos and donor information is over 20 years old and close to being obsolete. The system, known as Trakker, is one which was custom built internally by a consultant programmer. Although once state of the art, Trakker's functionality and capabilities a not up to current industry standards. The technology of the system platform is no longer supported, and the programmer, while still on retainer by the organization, is nearing retirement. Trakker is a database platform from a relatively small company, which functions primarily in the UNIX and custom mainframe environment. Certain aspects of Trakker rely on FoxPro, a legacy database and development platform that is no longer in general use. Since this is a somewhat rare system by today's standards, finding people with the skill set to support Trakker is extremely difcult and expensive. With the impending retirement of the consultant, there i concern regarding how the system might be supported in the future and the risk to the organization in the event that no longer available. e consultant, there is growing It is envisioned that it will environment. Trakker utilizes technologies and processes that are gradually being phased o systems because of security concerns and limitations of such legacy systems. Trakker is a relativel on a personal computer, and from a hardware standpoint, is that have been made since its inception become increasingly difficult to keep Trakker operational in an ever-evolving technological t. Trakker utilizes technologies and processes that are gradually being phased out of contemporary information y unsecure platform running I computer, and from a hardware standpoint, is not able to take advantage of advances in computing technologies
Explanation / Answer
The current system should be replaced by the state of art technology based application. Following Process should be followed:
Person from Finance Team manger, IT Team manager, Operation Team manger, HR Team manager, CEO, MD should be involved in Initial decision and a steering committee will be formed by representative from each department.CEO or MD of the company should lead the team because this is a critical task which has impact on complete organization thus not only motivation or initiative but also the active participation from senior management is required.
Following steps will be taken to implement new system:
Daily meeting of implementation team and weekly meeting of steering committee team to update the current status and decide future course of action. Any issue or risk can also be discussed in this meeting. The CEO can also review the progress report of implementation and can make necessary changes.Greatest challenges can be evaluated at planning stage by performing risk analysis and feasibility analysis. These analysis can give the indication of probable challenges which project manager can handle at initial state but the a better picture can also be vied by performing POC.
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