The purpose of this assignment is to use an affinity diagram to brainstorm and i
ID: 463806 • Letter: T
Question
The purpose of this assignment is to use an affinity diagram to brainstorm and identify root causes of the organizational problem and potential solutions for addressing it.
Now that you have identified the basic problem you want to resolve within your organization, you will need to think about root causes for the problem. Read the Topic Materials and the "Brainstorming With an Affinity Diagram" handout to help you narrow and specify the cause(s) for the problem.
Complete the affinity diagram action steps outlined on the "Brainstorming With an Affinity Diagram" handout, including the "Five Whys Root Causes Analysis." This can be done using online mind mapping resources like those found in the Topic Materials, by using post-it notes, or through the use of Excel or Word documents and tables. When constructing the affinity diagram, be sure to complete all six steps described on the handout. You will reference these root causes
Explanation / Answer
Assumption: Organizational Problem is missing of delivery date.
Affinity Diagram: This diagram allows the quality team to creatively generate a large number of issues/ideas and then logically group them for problem understanding and possible breakthrough solutions.
Steps are:
What are the issues involved in Missing shipping date?
2. Brainstorm using short sentences
Not enough fork trucks, No place for return, Computer crashes, Insufficient training, overcrowded dock, Teams not used, Inexperienced supervisors, Engineering Changes, Shipping turnover, Error on bill of ladding
3. Post them for the team to see
Posting the above brainstormed ideas for the team to see and update with new one
4. Sort ideas into logical group
Group1: Overcrowded dock, No place for returns, Not enough for Trucks
Group 2: Insufficient Training, Teams not used, Shipping Turnover, Inexperienced supervisor
Group3: Computer crashes, Engineering changes, Error on bills of ladding
5. Create concise descriptive heading for each group
Facilities: Overcrowded dock, No place for returns, Not enough for Trucks
People: Insufficient Training, Teams not used, Shipping Turnover, Inexperienced supervisor
Systems: Computer crashes, Engineering changes, Error on bills of lading
5 Why for root cause analysis for :
Why did we miss the delivery date?
It wasn’t schedule in time
Why?
There were lots of engineering changes?
Why?
Customer requested them
Why?
Customer’s agreement weren’t taken on finalizing the design document.
Why?
There is no formal process of baseline of customer requirement document.
In the same way we can perfform 5 Why analysis for other identified problems as well
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.