1. The root causes in an interrelationship digraph are: A. issues with a large n

Question

1. The root causes in an interrelationship digraph are: A. issues with a large number of outgoing arrows B. issues with a large number of incoming arrows C. issues with very few outgoing arrows D. issues with very few incoming arrows E. issues with the longest arrows 2. Which of the following points for management devised by Deming encourages parallel processing in focused teams? A) constantly improve the system B) create constancy of purpose C) institute education and self-improvement D) break down barriers between departments E) adopt a new philosophy 3. What is the first step in a process improvement project? A) creating a control chart B) developing scatter plots C) developing a histogram D) creating a process map E) setting up a check sheet 4. ) Services that we actively seek out and employ of our own accord are referred to as ________ services. A) internal B) voluntary C) do it yourself D) intangible E) personal 5. The elimination of waste results in: A. lower quality B. higher price C. higher productivity D. higher cost E. none of these are true 6. The __________ process involves identifying measures, establishing time frames for future data collection, gathering data, and analyzing data on an ongoing basis to identify performance trends and changes. A. conformance B. baselining C. reengineering D. cost control E. benchmarking 7. A particular customer requirement is associated with a technical requirement, has an importance of 5, a target value of 5, and a sales point value of 2. The absolute weight of this customer requirement is ________. A) 10 B) 20 C) 15 D) 50 E) 7 8. ________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist. A) Value partnering B) Customer coproduction C) Supplier-customer interaction D) Supplier linkage E) Supplier alliance 9. ________ reduces the exposures of having a single supplier. A) Constricted sourcing B) Selective sourcing C) Multiple sourcing D) Generic sourcing E) Dual sourcing 10. What is the first step for supplier development? A) identify critical suppliers B) identify key projects C) define details of agreement D) identify critical products and services E) meet with supplier top management

Explanation / Answer

1)

Option A

In Interrelationship Digraph the issues with large number of outgoing arrows are the root cause and the issues with large number of incoming arrows are the key outcomes.

2)

Option C: break down barriers between departments

Employees from different department/field in an organisation must work in a team to make good decision making. A decision making approach only for their team by an employee will limit the knowledge and information. Parallel processing in focused teams brings the all the knowledge with different experience and information on the subject.

3)

Option D creating a process map

The first step is to create the process map which will define all the steps for the process improvement project. Histogram and control charts are drawn to analyse the process which comes at later stage. The control chart is used to control the process, which will not be first step and the check sheet also comes at the later stage of the process improvement project.

4)

Option B Voluntary services

Voluntary services are thoseservices that we actively seek out and employ of our own accord

5)

Option D

The elimination of waste product will result in high cost, better quality. High cost is the cost attributed to the losses and the cost of removal and disposal of waste material.

6)

Option E: Benchmarking

Benchmarking is the process of improving performance by continuously identifying measures, establishing time frames for future data collection, gathering data, and analyzing data on an ongoing basis to identify performance trends and changes.

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