With which ONE of the following statements would Deming disagree ? “Mass inspect
ID: 462143 • Letter: W
Question
With which ONE of the following statements would Deming disagree?
“Mass inspection of products is an activity to be avoided.”
“Our firm must continuously improve the design of the products and services that we offer to our customers.”
“Interdisciplinary teams make an important contribution to improving communication within the company.”
“Having numerical production goals leads to higher productivity.”
a.“Mass inspection of products is an activity to be avoided.”
b.“Our firm must continuously improve the design of the products and services that we offer to our customers.”
c.“Interdisciplinary teams make an important contribution to improving communication within the company.”
d.“Having numerical production goals leads to higher productivity.”
Explanation / Answer
Deming would disagree with statement d., i.e., “Having numerical production goals leads to higher productivity.”
The famous Quality Guru W. Edwards Deming has laid down 14 points for ensuring quality in an organization. The 10th point says that one should do away with numerical goals and slogans for the work force and the workers should be told to achieve new levels of productivity without explicit mention of any particular method to them. Also the 11th point talks about avoiding work standards which stipulate numerical quotas.
Hence, from above explanations, we can conclude that Deming would disagree with statement d., i.e., “Having numerical production goals leads to higher productivity.”
All the other three statements, i.e., a., b., c. are in accordance with Deming’s 14 points of quality management in an organization.
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