A few months ago, the president of Clearwater National Bank hired you to improve

Question

A few months ago, the president of Clearwater National Bank hired you to improve their IT security program. She was concerned that customer information was vulnerable to hackers, and it was up to you to provide the best possible protection from these threats. During your initial audit, you notice that one employee has accessed certain customer records that are outside her job purview. In other words, she has access to information beyond her “need to know basis.” The audit log shows the following line item … Debbie Frisco opened record #1432323A – Customer Allen Reardon Woah! You know both Debbie Frisco and Allen Reardon. You have kids on the same soccer team. You also know that Allen Reardon sold a 2011 Hummer to Debbie just a few months ago. Why is Debbie accessing Allen’s personal bank account? While you were hired to find vulnerabilities, it’s not your intention to get anyone into trouble, especially someone that you know. Please review the PMI Code of Ethics and Professional Conduct. What does PMI recommend that you do?

Explanation / Answer

Ethics is about making the best possible decisions concerning people, resources and the environment. Ethical choices diminish risk, advance positive results, increase trust, determine long term success and build reputations. Leadership is absolutely dependent on ethical choices PMI members have determined that honesty, responsibility, respect and fairness are the values that drive ethical conduct for the project management profession. PMI’s Code of Ethics and Professional Conduct applies those values to the real-life practice of project management, where the best outcome is the most ethical one The take from the above should be as follows: 1 A code of conduct, in itself is far from being a promoter, driver or enable of a suitable follow-up. A Code is a useful tool in covering the normative aspects of the issue concerned (in our case – ethical issues). If does not, however, deal with the applied side, and as such it fails in providing specific and realistic guidelines that can be applied in real life situations. 2 A Code can require universal adherence only if its application (i.e. execution) is universally accepted. Should issues of culture, gender, race or religion stand in the way of its universality, those conflicting sections in the Code need to be removed as they are practically useless. 3 A Code needs to reflect the nature of the society in which it is published. Should the prevailing values within that society contradict (or negate) the spirit of the Code it is unlikely (as we see in reality) that the Code will have any real impact. Regulations and Legal Requirements 1 We inform ourselves and uphold the policies, rules, regulations and laws that govern our work, professional, and volunteer activities. 2 We report unethical or illegal conduct to appropriate management and, if necessary, to those affected by the conduct. We bring violations of this Code to the attention of the appropriate body for resolution. We bring violations of this Code to the attention of the appropriate body for resolution. We only file ethics complaints when they are substantiated by facts. Respect: Aspirational Standards 1 We inform ourselves about the norms and customs of others and avoid engaging in behaviors they might consider disrespectful. 2 We listen to others’ points of view, seeking to understand them 3 We approach directly those persons with whom we have a conflict or disagreement 4 We conduct ourselves in a professional manner, even when it is not reciprocated. Conflict of Interest. A situation that arises when a practitioner of project management is faced with making a decision or doing some act that will benefit the practitioner or another person or organization to which the practitioner owes a duty of loyalty and at the same time will harm another person or organization to which the practitioner owes a similar duty of loyalty. The only way practitioners can resolve conflicting duties is to disclose the conflict to those affected and allow them to make the decision about how the practitioner should proceed

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