I need a paragraph of comments for this and also if you agree or not with the di

Question

I need a paragraph of comments for this and also if you agree or not with the discussion and why....

Organizations are all mixtures of diverse individuals and cultures whom have their own perspective of the world and the way that others should be treated. The video that I chose is the perfect example two very rude and careless employees in Orlando, Florida who are video taped by a customer and exposed on YouTube for the world to see. Although conflict is inevitable in small businesses such as this Kentucky Fried Chicken, organizations should offer their employees the opportunity to voice their opinions about work-related issues to avoid brawls such as this one. Disagreement, or the difference of opinions between employees is or the most part always seen as positive within an organizational framework when approached ethically because it allows people to voice their opinions, share their thoughts and look for change.

            However, the type of conflict and the way that it was handled in this YouTube videos by the employees serving the customers was extremely harmful for the organization’s possibility to thrive. The women here began cursing at each other not caring that their employees were filming them and continued to insult the customers, swearing and calling the paying customers names. There was evidently not much of a communication structure in this organization. One of the challenges of business organizations is dealing with rude customers, which can by synonymous to them being sarcastic and nasty. This is negative behavior that may spark up a heated argument or exchange of words but should be avoided by having he proper mindset of what appropriate customer service is. The employees must learn to never allow their tone of voice to escalate when they are in a disagreement and that they should never get “even” with a rude customer.

            It can be downright irritating and frustrating to deal with rude and difficult customers or employees but every business should take it as a challenge to grow and even become a better delivering service. Professionalism must always be displayed and maintained when faced with a nasty customer and keeping control of personal anger and annoyance is very important. “It takes only one person, not two in a relationship to perceive conflict and if one perceives it, it exists”. Richmond, McCrowskey, Powel , Organizational Communication for Survival, Pearson Chapter 13. In order to maintain professionalism, businesses must learn that regardless of how frustrating the customers behavior may be, it is not good to use threatening words to warn the customer about the rude behavior. Rude customers and employees can be dealt with by using several helpful tips and techniques that every organization should make available to them.

Explanation / Answer

A business can flourish only when it has satisfied customers. It is very difficult to attract and retain customers. One dissatified customer can create ruckus in the entire market by bad-mouthing. Hence it is very important to maintain customer satisfaction. Customer service is increasingly gaining attention due to fierce competition in the market. Persons or individuals involved in customer service should be as soft as Nurses in healthcare organizations. Since no matter how the patients are, Nurses are expected to be calm, poised and soft towards their patients. A similar attitude is expected of the customer service personnels. No matter how rude or annoying the customers are, the front desk personnels or the customer support personnels are supposed to be patient and composed. They should never lose their temper and raise their voice at the customers. If at all they face any such customers they should immediately direct them to their supervisor and take attention of the next customers in queue.

So, I agree that customer satisfaction is very important and professionalism has to be maintained no matter how the customers are.

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