uestion 21 (1 point) Which guideline should be followed in developing an effecti

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uestion 21 (1 point)

Which guideline should be followed in developing an effective performance management system?

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Question 22 (1 point)

Which of the following activities should be part of performance planning process?

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Question 23 (1 point)

Guidelines for giving feedback include all of the following, EXCEPT?

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Question 24 (1 point)

Which of the following criteria can be used to differentiate coaching from mentoring?

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Question 25 (1 point)

Which of the following is NOT a key to effective delegating?

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Question 26 (1 point)

Which of the following characteristics can be used to differentiate teams from groups?

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Question 27 (1 point)

All of the following are advantages of involving employees in the decision-making process EXCEPT?

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Question 28 (1 point)

All of the following are disadvantages of involving employees in the decision making process EXCEPT?

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Question 29 (1 point)

What is role conflict?

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Question 30 (1 point)

A manager should do all of the following EXCEPT which one to prepare for an effective meeting?

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Question 31 (1 point)

Which of the following suggestions will help a manager run an effective meeting?

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Question 32 (1 point)

In which stage of development do team members learn more about the task and test interdependencies?

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Question 33 (1 point)

Team building activities .

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Question 34 (1 point)

What is the key message of the Abilene Paradox?

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Question 35 (1 point)

All of the following are reasons conflict occurs in organizations EXCEPT?

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Question 36 (1 point)

Which conflict management approach allows both parties to fully meet their needs?

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Question 37 (1 point)

Which conflict management approach is described as unassertive and uncooperative?

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Question 38 (1 point)

Which conflict management approach is most appropriate when quick decisive action is vital or where unpopular actions need implementing?

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Question 39 (1 point)

Amy Cuddy in her TedTalk regarding body language shared that individuals should:

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Question 40 (1 point)

Which of the following is not a way to increase empathy?

Question 40 options:

1) Look to see whether the other person’s words are congruent with their nonverbal signals.

2) Focus on understanding the other person’s reactions, without feeling that you need to agree with the other person.

3) Use reflective listening to see if there are things the other person is not saying.

4) Avoid artificial harmony

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Question 41 (1 point)

Which of the following statements describes the roles individuals take on in groups?

Question 41 options:

Each role is best played by only one person.

Group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings.

Each role is best played by only one person and most people are most comfortable playing one or two roles during team meetings.

Most people are most comfortable playing one or two roles during team meetings.

1) Feedback should be given only once a year. 2) Feedback should be oral only. 3) The employee should be encouraged to complete a self-evaluation. 4) Employees should not participate in designing the program that will be used to
evaluate them.

Explanation / Answer

21. Which guideline should be followed in developing an effective performance management system?

1)

Feedback should be given only once a year.

2)

Feedback should be oral only.

3)

The employee should be encouraged to complete a self-evaluation.

4)

Employees should not participate in designing the program that will be used to
evaluate them.

Ans.: 3. The employee should be encouraged to complete a self evaluation.

Hence, the option 3 is correct.

1)

Feedback should be given only once a year.

2)

Feedback should be oral only.

3)

The employee should be encouraged to complete a self-evaluation.

4)

Employees should not participate in designing the program that will be used to
evaluate them.

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